Return & Refund Policy

Return & Refund Policy
At URBANLIFE, we are dedicated to bringing you the ultimate comfort and refined style. We want every rest to feel like a retreat. If you are not completely satisfied with your purchase, we are here to make it right. We proudly offer a 30-day return window and an extended 180-day quality guarantee to ensure your peace of mind.

Risk Order Cancellations
To ensure the security of our customers, our e-commerce platform (Shopify) automatically reviews transactions for potential fraud. If we receive a Risk Order Warning regarding your purchase, we will hold the shipment and contact you via phone or email for verification.

Conditions for Return & Refund
We stand behind the craftsmanship of our home textiles. If you experience any quality issues with our products, please reach out to our team at support@urbanlife.llc.

For Exchanges / Quality Issues (Within 180 Days): We will happily issue a free replacement or a full refund for any manufacturing defects.

For Standard Returns (Within 30 Days): If you simply change your mind within 30 days of receiving your item, we will provide a FREE return shipping label, so you will not pay any extra shipping costs to send the parcel back.

To be eligible for a standard return, your items must comply with the following conditions:

The product must be in its original, NEW, and unused condition.

The product must be returned in its original packaging.

All tags, labels, and accessories must be attached and in their original condition.

Need Assistance?
If you are ready to initiate a return or exchange, or if you have any questions regarding our policy, we are always here to help.

Email: support@urbanlife.llc

Phone: (813) 817-5380