Return & Refund Policy

Shipping

Orders ship within 2–3 business days.

30-Day Return Window

Return requests must be submitted within 30 days of delivery. We accept returns for defective and non-defective items. Items may be unopened or lightly used as described below. We do not offer exchanges.

Vacuum-Packed Products

Our products are vacuum-packed for shipping. Please inspect the item after opening the package.

Quality Issues

If the product has a quality issue after opening, please contact us with photos or other proof. Once the issue is confirmed, we offer a full refund and will cover or reimburse reasonable return shipping costs.

Size Concerns

If the package has been opened and the concern is size-related, please contact us so we can discuss an appropriate partial refund on a case-by-case basis.

Unopened Packages and Non-Defective Returns

If the package has not been opened, please provide proof and contact us within 30 days of delivery. After reviewing the request, we can arrange a mailed return and refund. The customer is responsible for the return label and return shipping costs for non-defective returns.

Return Method and Fees

Approved returns must be mailed to the return location provided by our support team. We do not charge a restocking fee.

Contact Us

For return or refund questions, contact support@urbanlife.llc or call (469) 321-7519.