FAQ

URBANLIFE FAQs

Frequently Asked Questions

General Information

We offer a wide range of home textiles to ensure your comfort day and night. Our URBANLIFE collection specializes in stretchable furniture protectors, faux leather sofa covers, RV dinette and jackknife sofa covers, as well as premium comforters and bedding.

Our products are crafted from carefully selected, high-quality materials. We specialize in durable faux leather, textured cationic fabrics, polyester microfiber, and 100% goose down fiber for our comforters, each chosen for its unique benefits, ease of care, and lasting quality.

Ordering and Shipping

We accept all major payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club), Shop Pay, PayPal, Apple Pay, Google Pay, Meta Pay, and Amazon Pay.

Delivery times vary depending on your location. We process our orders within 24 hours. You can generally expect your orders to be delivered within 7 business days, but most of our products are actually delivered within fewer days!

We offer FREE SHIPPING on all orders, which are also delivered in an expedited manner.

Returns and Exchanges

We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return/exchange it within the 30-day return window. We also offer an extended 180-day quality guarantee to ensure your peace of mind.

To return or exchange an item, please contact our customer service team for instructions. You will need your order number and details of the product you wish to return or exchange.

If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, the customer will be responsible for the return shipping fees.

Customer Support

You can reach our customer support via email, phone, and live chat on our website. You may also send us a direct message on Facebook, Instagram, and TikTok for a direct response. We strive to respond to all inquiries within 3 business days, in the order they are received.